We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.
If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now.
Customer Support Agent
London | Working from home up to 60% | Reference 5270
As a SIX Customer Support Agent, you are in a central position to significantly influence the service experience our customers located in the UK/IE and globally receive. Together with your local and global colleagues, you ensure our customers receive high-quality, competent and timely support to their data or product queries.
What You Will Do
• ensure qualitative end-to-end request handling, service excellence and technical support across our global product, services and data portfolio.
• monitor all queries and ensure diligent end-to-end request handling, follow-up and escalate as required .
• provide high quality and timely responses to customer requests, mainly via our ticketing tool, but also via telephone, conference call and email.
• own, support and manage the on-going operational relationship with our key customers.
• support service calls and meetings with key customers to ensure and maintain high service levels.
What You Bring
• thorough understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services.
• very strong customer focus with excellent communication, listening and presentation skills. (Excellent English language oral and written skills (oral & written), further languages are an advantage)
• analytical, solution-driven and perseverant with flair for technically complex issues.
• ability and desire to build strong relationships with key customers and internal stakeholders alike.
• curiosity for continuous learning and development to ensure ongoing service excellence.
If you have any questions, please call Jake Browne at 2075505415x+44.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.