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We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

 

If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now for the position of

 

 

 Customer Support Agent

Singapore | 80-100 % | Reference 4128

 

 

As a SIX Customer Support Agent focusing on Evaluated Pricing Support, you are in a central position to significantly influence the service experience to our customers for this unique and complex product. Together with your local and global colleagues, you ensure our customers receive high-quality, competent and timely support to their data or product queries.

 

 

What You Will Do

  • ensure, together with other colleagues, the quality of Evaluated Pricing data
  • support and manage the daily operational relationship with our customers
  • monitor incoming queries and ensure diligent end-to-end request handling, follow-up and escalate as required
  • as part of our global network, support our follow-the-sun customers and engage in all handover activities
  • independently manage small-to-medium-sized customer projects, locally driven or as part of global initiatives
 

What You Bring

  • previous experience in the field of fixed income pricing (financial mathematics is a plus)
  • strong experience in the valuation of interest rate derivatives and modelling of asset classes
  • thorough understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
  • background in a customer support role, ideally in a similar field, on the customer buyside, bank or with a custodian
  • very strong customer focus, with excellent communication and presentation skills (oral & written English, additional languages are an advantage)
 

If you have any questions, please call Fredrik Ullberg at +46 8 5861 6315.

 

For this vacancy we only accept direct applications.

 

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. 

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success. 

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods 
Whether through scrum or design thinking,
we solve exciting tasks together in teams.