SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support agent Singapore
Singapore | 100 | Reference 6456
Job Introduction
As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide.
Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, timely support and communication regarding our data, products, and services.
What You Will Do
• As part of our global support framework, you will support and manage the operational relationships with our customers providing high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling
• Be the first contact point in handling product / technical related issue including troubleshooting
• Conduct root cause analysis on customer issues, detect patterns to problems, identify solutions to areas for improvement, across teams and locations and conduct refresher training sessions on various SIX products
• Involve in Customer Support global initiatives and process improvements
• Support business growth in APAC by engaging with new customers
What You Bring
• High degree of customer centricity and empathy, ability to build relationships with various stakeholders both locally and globally.
• Excellent communication, presentation and listening skills for moderating between international teams and customers
• Quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases. Comfortable with customer technical set ups and delivery channels
• Understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
• Team player with a positive and collaborative attitude. Fresh graduate with a degree in business or finance or candidate with 2 to 3 years of working experience. Excellent spoken and written English, additional languages are a plus
If you have any questions, please call Anthony Mills at +44 207 550 5407.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.