We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.
If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now.
1st Line Supporter with German (80-100%)
Warsaw | working from home up to 60% | Reference 5640
Are you ready to work at SIX and join the world of Finance and IT? SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” for the last five years.
Do you like solving problems? Do you like talking to people? Do you want to use German and English on a daily basis? We are looking for a motivated 1st Level Support Agent to join our global Service Desk team supporting our colleagues from SIX worldwide in usage of digital workspace. Join our close-knit team and create a great customer service with us!
What You Will Do
- act as a 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customers in international environment
- fix issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.
- depending on experience and current needs, you may get back office tasks such as Knowledge Base updates, preparing communication for end users performing trainings for co-workers, contributing to change management, security checks, software upgrades
- onsite Support for users located in Warsaw (local request fulfilment)
What You Bring
- good knowledge of Windows Client and Citrix environment from user perspective, good understanding of Android, iOS would be helpful
- competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks
- motivation to become a part of a successful and well-integrated team
- customer service experience in dealing with technical and non-technical users is an advantage
- very good knowledge of German and English, Spanish will be an advantage
If you have any questions, please call Beata Czyzewska at +48 22 104 65 71.
For this vacancy we only accept direct applications in English.
Diversity is important to us. Therefore, we are looking to receive applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.