SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Operations Specialist with German
Warsaw | working from home up to 40% | Reference 7384
As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.
What You Will Do
- Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products in Swiss German and German customers
- Client Support: Serve as the primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution
- Contract Administration: Draft, process, and manage customer contracts within the financial customer information system
- Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy
- Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion
What You Bring
- at least 3 years of experience in a similar role, preferably in a middle or back-office environment
- strong numerical aptitude and attention to detail
- customer-focused with a proactive and well-organized approach
- ability to work independently and collaboratively in a dynamic environment
- language Proficiency: Excellent verbal and written communication skills in English and German (C1 level)
If you have any questions, check out our FAQ page or call Gabriela Swiatek at +48 532 466 652 / +41 58 399 42 33 / +34 91 330 51 49.
For this vacancy we only accept direct applications in English.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.