Share this Job

 

 

 

We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

 

If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now for the position of

 

 

 Head DWS Service Front Line (with German)

Warsaw | 100% | Reference 4155

 

 

SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” in Poland 2019, 2020. Are you ready to work at SIX and join the world of Finance and IT?

Are you solution and customer oriented with the charisma of a pragmatic team leader? If so and you know your professional way around supporting Windows computers and notebooks, then we certainly need to hear from you!

We are looking for our new “Head of Workplace Servicedesk" to round up the SIX Digital Workspace Leadership Team and bring out the best of the service desk agents.

The SIX customer experience is always in the centre of your mind and actions, thriving your team forward to best results.  

 

 

What You Will Do 

  • supervise and lead the team of Support Agents (Poland, Spain in future) to solid customer experience

  • manage, track & analyze the performance of the team (incl. customer satisfaction reporting

  • solve & master daily critical situations & topics (complaints, complex requests etc.)

  • coordinate, plan & optimize work flows, work items and schedules of the team

  • manage, motivate and grant team’s further consistent development, knowledge and skills

  • be in charge of the financials

 

What You Bring 

  • professional leadership experience in Servicedesk Teams

  • strong customer- and team-orientation

  • destinctive organizational and communication skills

  • high level of self motivation, flexibility and resilience

  • German & English, Spanish is an advantage

 

If you have any questions, please call Beata Czyzewska at +48 22 104 65 71.

 

For this vacancy we only accept direct applications.

 

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. 

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success. 

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods 
Whether through scrum or design thinking,
we solve exciting tasks together in teams.