SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Junior Supporter IT Service Desk (Spanish and English)
Warsaw | Working from home up to 40% | Reference 7795
Does ‘problem’ mean ‘opportunity’ to you? Are you solution and customer oriented with the charisma of a pragmatic supporter? If so and you know your professional way around supporting Windows computers and notebooks, then we certainly need to hear from you!
We are looking for our new “Junior Supporter DWS Service Line” to round up the DWS Global Service Center Team and bring out the best of yourself.
The SIX customer experience is always in the centre of your mind and actions, thriving your team forward to best results. Your good verbal and written Spanish and English communication skills support you in your daily activities, being a motivated team player rounds up your business approach.
What You Will Do
- Acting as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customer in international environment
- Fixing issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.
- Depending on experience and current needs additional back office tasks such as Knowledge Base updates, preparing communication for end users, performing trainings for co-workers, contributing to change management, security checks, software upgrades and other tasks
What You Bring
- Very good knowledge of English and Spanish
- Motivation to become part of a successful and well-integrated team
- One year of relevant professional experience in international environment
- Good knowledge of Windows Client and Citrix environment, good understanding of Android, iOS and Mac OS would be helpful
- Customer service experience in dealing with technical and non-technical users
- AI-oriented mindset desired, previous AI projects experience very welcome
- Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks
If you have any questions, check out our FAQ page or call Sara Perez de la Cuesta at +34 91 709 56 80.
For this vacancy we only accept direct applications in English.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.