We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.
If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now for the position of
Service Manager (80-100%)
Warsaw | working from home up to 60% | Reference 4926
As part of SIX Financial Information, our IT organization supports business functions by ensuring an efficient delivery and operation of all IT-related services. We are driven by customer satisfaction and the quality of services provided to our customers. Being part of the Financial Information service management team, your role will be to guarantee the service quality of a portfolio of services, with a focus on operations, incident management, change management, continuous improvement, service planning, performance metrics and operational level agreements.
What You Will Do
- provide high service quality of a portfolio of services
- ensure that standard operations, monitoring and escalation processes are applied
- reactively manage incident resolution with a particular focus on mitigation of customer issues and transparency
- proactively manage improvement and service planning in a forward-looking approach
- manage change smoothly
- define and apply performance metrics and reporting
- as part of the Financial Information service management team, work on improving the service framework, good practices, processes and tools
What You Bring
- proven experience in an IT service management, broad experience in Software Development Life Cycle and DevOps practices
- expertise in the area of financial information, with Market and Reference Data experience
- ability to deliver results in a complex stakeholder environment
- ability not only to teach, but also to act and take on a role to improve a situation whenever it is needed
- proficiency in English
If you have any questions, please call Beata Czyzewska at +48 22 104 65 71.
For this vacancy we only accept direct applications in English.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.