We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

 

If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now.

 

 

 Incident&Problem Manager (80-100%)

Zurich | working from home up to 60% | Reference 6052

 

 

Do you want to work in an agile, self-organized environment where collaboration, trust, and innovation are paramount? Become part of our Incident and Problem Management team! As the face of our internal IT, you will support our internal and external users as a competent contact person by providing first and second level support. 
An Incident and Problem Manager is a professional responsible for managing the lifecycle of all incidents and problems that occur in an IT service. Their primary goal is to ensure that normal service operation is restored as quickly as possible and to minimize the impact on business operations. This role is crucial in maintaining the reliability and performance of IT services.

 

 

What You Will Do 

  • experience in leading incident and problem management processes, including timely identification, recording, categorization, and diagnosis of incidents
  • strong troubleshooting skills and the ability to lead troubleshooting sessions to quickly identify and resolve technical faults
  • ability to effectively prioritize and coordinate incident resolution with IT support teams based on urgency and impact
  • excellent communication skills for effective stakeholder engagement during and after incidents, providing regular updates and ensuring adherence to service level agreements
  • proficiency in conducting root cause analysis to identify underlying issues, proposing preventive solutions, and documenting actions for quality assurance and management reporting
 

What You Bring

  • proven experience in an incident and/or problem management role within an IT environment

  • certifications in ITIL or other IT service management methodologies are highly desirable
  • strong analytical and problem-solving skills
  • ability to work under pressure and manage multiple priorities
  • very good verbal and written German and English
 

If you have any questions, please call Gabriela Swiatek at +48 22 104 67 70.

 

For this vacancy we only accept direct applications in English.

 

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. 

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success. 

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods 
Whether through scrum or design thinking,
we solve exciting tasks together in teams.