SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support Agent
Luxembourg | 80-100% | Reference 6843
As a SIX Customer Support Agent, you are in a central position to significantly influence the service experience of our customers located in Luxembourg and globally. Together with your local and global colleagues, you ensure that our customers receive high-quality, competent and timely support regarding our data, products and services.
What You Will Do
• Support and manage the operational relationship with our customers
• Provide high quality and timely responses to customer requests, ensuring proper end-to-end request handling
• Conduct root cause analysis of customer issues, detect patterns to problems and engage in their sustainable resolution
• As part of our global network, support follow-the-sun customers and ensure continuity in our customer incident communication
• support business growth by engaging with new customers, products, services and SIX initiatives
What You Bring
• Background in customer support in a similar field or by working at a data vendor, customer buyside, bank or custodian
• Understanding of various financial data asset classes and enthusiasm to learn about financial markets, data and technical issues around the SIX products and services
• Interest in continuous learning and development to ensure service excellence and (technical) support across our global product and data portfolio
• Possess an analytical, investigative and solution-driven mindset
• Strong customer orientation with excellent communication and presentation skills in oral and written English, along with fluency in French and Dutch
If you have any questions, please call Anthony Mills at +44 207 550 5407.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.