BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Onboarding & Platform Operations Specialist - Regtech
Madrid | Working from home up to 40% | Reference 7965
Do you like turning incidents, client pain and operational complexity into better products and stronger platforms? Join our RegTech team in a hybrid role between Product, Engineering, Operations, Support and Clients.
Our RegTech SaaS solutions support financial institutions with Transaction Cost Analysis, Best Execution and Trade Surveillance. As AI-augmented delivery increases change velocity, we need strong operational product ownership to ensure resilience, monitoring, security, onboarding efficiency and client delivery improve systematically - not ad hoc.
What You Will Do
• Own and prioritize the backlog for platform operations, monitoring, resilience, onboarding tooling and technical client delivery.
• Translate incidents, support cases, client requests and due-diligence questions into structural improvements.
• Work with Engineering and Platform teams to improve observability, maintainability, automation and operational robustness.
• Support RFPs, DORA/security questionnaires and technical discussions with clients.
• Define requirements for internal tools that reduce manual effort and key-person dependency.
• Bridge Product, Support, Engineering, Sales and Clients with clear priorities and practical execution.
• Level 2 support for complex technical issues and help translate recurring incidents, onboarding frictions and reliability concerns into better monitoring, testing, documentation and platform improvements.
What You Bring
• Strong technical reasoning across Linux, logs, SQL, APIs, data flows and production systems.
• Experience owning backlogs, writing clear requirements and prioritizing across competing needs.
• Client-facing credibility on technical, operational or regulatory topics.
• Ability to spot patterns in operational work and convert them into scalable solutions.
• Structured communication, pragmatic judgment and a bias for repeatability and simplification.
• Very good English; Spanish, German or French are an advantage.
If you have any questions, check out our FAQ page or call Yuliya Stoyko at +34 917095993.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.