BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Team Lead IT Management
Madrid, Barcelona | working from home up to 40% | Reference 7812
Do you want to lead a team in an environment where service excellence, reliability, governance and transparency are core principles? Are you motivated by shaping Service Level Management, coordinating audits and risk management, and strengthening operational governance in a regulated IT organization?
We are looking for a Team Lead IT Management to support our Software Engineering department. In this role, you will guide a binational team in Switzerland and Spain, drive the lifecycle of our Service Level Agreements (SLAs), coordinate Governance, Risk & Compliance (GRC) activities, and ensure clear and meaningful reporting for leadership and stakeholders.
Don't hesitate and apply now with your CV in English. We are looking forward to hear from you.
What You Will Do
- Lead and develop a distributed team responsible for IT Service Management and GRC coordination across Switzerland and Spain.
- Own the end-to-end lifecycle of Service Level Agreements (SLAs), including requirements collection, drafting, documentation maintenance, updates coordination, and alignment with business and IT stakeholders.
- Ensure accurate and meaningful service level reporting to enable data-driven discussions on service quality, stability, and capacity.
- Drive and improve KPI, OKR and KRI reporting processes, providing IT leadership with reliable, actionable insights.
- Ensure professional execution of audit activities (internal, external financial and regulatory) and Internal IT Controls System (ICS) activities, delivering high-quality evidence and consistent stakeholder communication with regulators in Switzerland and Spain.
- Support risk owners in registering and assessing new IT risks, while collaborating closely with engineering, infrastructure, architecture, security, compliance and risk teams and contributing to cross-location harmonization of processes, tools and reporting practices.
What You Bring
- Several years of experience in IT Service Management and Governance, Risk & Compliance, with strong hands-on expertise in Service Level Management, including the creation, maintenance and negotiation of SLAs.
- Solid understanding of Incident, Problem, Change and Service Level processes, including related reporting needs, and the ability to work with KPIs and KRIs to translate operational data into actionable insights for decision makers.
- Experience coordinating internal and external audits, managing interactions with regulators, and delivering high-quality evidence.
- Good understanding of Internal Control Systems (ICS), evidence management, control frameworks, and support of structured IT risk lifecycle processes.
- Proven ability to lead and motivate distributed teams, drive cross-location harmonization, and collaborate effectively with engineering, infrastructure, security, compliance and audit stakeholders, supported by a proactive, analytical mindset and strong communication skills.
- Experience with Remedy and Jira (ServiceNow advantageous)
- Strong communication skills and fluency in English, with German and/or Spanish as a plus.
If you have any questions, check out our FAQ page or call Sara Perez de la Cuesta at +34 91 709 56 80.
For this vacancy we only accept direct applications in English.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.