SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support Agent
Warsaw | Working from home up to 40% possible | Reference 7872
In this hybrid role you handle day-to-day customer requests while driving automation and continuous improvement. You ensure high-quality ticket handling, spot patterns, and help reduce avoidable tickets through AI-assisted solutions and workflow optimization.
What You Will Do
- handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality
- prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)
- analyze tickets to identify automation candidates. Support routing and classification logic and prompt design
- monitor automation outcomes and recommend enhancements. Contribute to recurring reporting and simple dashboards
What You Bring
- 1–3 years in support/service operations or a related customer-facing role; strong English skills
- customer-first mindset with solid Process adherence and attention to detail
- analytical curiosity and ability to recognize patterns and propose improvements
- working familiarity with basic automation concepts/tools and willingness to learn prompt engineering
If you have any questions, check out our FAQ page or call Mateusz Kozielec at +41583998611.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.