SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support Agent
Warsaw | Working from home up to 40% | Reference 8409
In this role, you will combine hands-on customer support with a focus on improving the way we work through automation and new technologies. You will handle customer inquiries, recognize recurring issues and patterns, and proactively contribute ideas for improving processes and customer experience. You will join a newly built Customer Support team in Warsaw and be part of an international setup, working closely with colleagues across different locations and markets.
What You Will Do
- Handle customer support requests with accuracy, professionalism, and a customer-first mindset.
- Investigate customer inquiries, identify appropriate solutions, and provide clear, accurate, and helpful responses.
- Recognize recurring customer issues, manual activities, and patterns, proactively suggesting ideas to improve processes, simplify ways of working, and enhance customer experience.
- Collaborate closely with colleagues across different locations and markets, as well as with internal teams, to resolve customer inquiries and deliver a consistent customer experience.
What You Bring
- Experience in customer support, service operations, or a similar customer-facing environment, with a strong customer focus and solution-oriented approach.
- Strong analytical and problem-solving skills, with the ability to recognize patterns, identify potential improvements, and contribute to a better customer experience.
- A proactive, self-driven mindset with curiosity, openness to new technologies and ways of working, and a focus on continuous improvement.
- Ability to work independently while collaborating effectively as part of an international team.
- Knowledge or interest in financial markets and financial information is an advantage.
- Fluency in English; French would be an additional advantage.
If you have any questions, check out our FAQ page or call Julia Schmidt at +41583998670.
For this vacancy we only accept direct applications in English.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
What We Offer
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.